How do I create an account?

1. Go to our registration page by clicking the link at the top right hand corner of our website titled REGISTER.
2. Look over our member information terms, check I AGREE and click SUBMIT to continue.
3. When directed to the registration page, fill out the information and click SUBMIT to complete registration.
4. A confirmation e-mail will then be sent to you and you can login immediately with your e-mail and password.

What if I don't own a retail business?

- All wholesale merchandise on this website is available to retail businesses only.

What if I don't have a Seller's Permit?

1. To retrieve authentication of your store, we will need a form of documentation of your store.
2. If you have other documentation such as a purchase invoice, contact us to discuss if your documentation is permissible for our website.

Customer Service:
E-mail: customer@moeim.com
Fax: 213) 627-4999
Tel: 213) 627-2000

Forgot your password?

1. You can contact us either by phone or e-mail letting us know that you have misplaced your password.
2. Be prepared to give your e-mail address to one of our representatives to quicken the process.

Customer Service:
E-mail: customer@moeim.com
Fax: 213) 627-4999
Tel: 213) 627-2000

How do I change my information?

1. This can be done by accessing MY ACCOUNT shown on the top of the screen after you have logged in.
2. Scroll down on the left hand side bar, you will see MY INFORMATION. There you will be able to edit your information.

How much is shipping?

1. Shipping cost varies depending on the destination, carrier, size and weight of your package. When ordering, you are given an estimated shipping amount.
2. As soon as the vendor checks their inventory and are able to process your order, they will input the final shipping amount along with the tracking number for your package.

* Please note that we do have ongoing promotions for free shipping by selected vendors: see site for details.

How do I track my order?

1. Go to MY ORDER located at the top right hand corner after logging in.
2. Then go to the COMPLETED ORDER link on the left hand side bar.
3. Click on VIEW for the order that you would like to track.
4. Then click on CHECK TRACKING for your up-to-date shipment and delivery status.

What if there are missing items when I receive my shipment?

1. If you have not received a call from the vendor informing you as to why there are missing items from your order.
2. Go to MY ACCOUNT located in the top right hand corner after logging in.
3. Confirm in your COMPLETED ORDER list, in the left sidebar, all the items that were purchased.
4. Contact the vendor for further information.

How do I Process an order?

1. Choose the desired items and place them into your cart.
2. Click CHECK OUT for individual vendors OR for all vendors; click the ALL CHECK OUT button which can be found at the bottom of the page.
3. Put in the necessary information on the following page.
4. There will be a confirmation page.
5. Press SUBMIT and an order number will be given.
6. You will be able to view your orders on MY ORDER.

*To ensure the security of your credit card, please DO NOT give your credit card information to the vendors. Instead use our convenient payment system that is connected with PayPal which guarantees the protection of all your personal information.

Why can't I process my order?

1. Check to see if all the boxes (required fields) are filled in.
2. Select a shipping option. (NOTE: there are shipping options that need to be chosen for each vendor)
3. If all fails, contact our offices at 213-627-2000 for further assistance.

After an order is processed:

1. As soon as your order gets processed, we place a pending transaction on your credit card.
2. The vendor then will confirm, complete, and ship your order. It is then that your card will be charged.

* NOTE: Do not be alarmed to see 2 transactions from us on your bank statement in which one will be only a pending transaction. The pending transaction will disappear within a couple of days after the transaction is completed.

How do I get a copy of my invoice?

1. Login and go to the MY ORDER section.
2. Click on the desired link (depending on the status of your order) and find the order that you would like an invoice for.
3. Proceed to print the information shown.

What do I do if I received the wrong item?

- Contact the vendor first and if the problem is still not resolved, please contact our customer service team and we will be glad to further assist you.

What is the return policy?

1. The return policy differs for each vendor. You must contact the vendor for authorization in the returning of items.
2. After, call our offices to inform us of the return so we can issue a store credit.

* NOTE: Refunds will be given in the form of a store credit (minus the shipping costs) for use on our entire site.

What is the minimum order amount required for purchase?

- The minimum required order amount varies depending on the vendor. You will be able to find the minimum order amount for each vendor by either going to the vendor's information page OR stated below each vendor's name in your Shopping Cart.

What payment methods do you accept?

- We have joined with PayPal, making transactions a lot smoother, safer and more reliable than before. We now accept Credit and Debit cards.

How can I retrieve my store credit?

1. You will be able to view your store credit under Store Credit Balance in My Account.
2. You may then use the credit by inputting the amount in the box at the bottom of the CHECK OUT page.